Terms and Conditions

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Important! The following Terms and Conditions govern the use of the PAssion ez-link Card, participation in the PAssion ez-link Card loyalty programme, the validity of the PAssion ez-link Card and such other offers associated with the PAssion ez-Iink Card Programme. Before you use the PAssion ez-Iink Card, please read the following terms and conditions thoroughly. Upon your successful application for the PAssion ez-link Card, you are deemed to have accepted and have agreed to be bound by these terms and conditions.

 

  1. DEFINITIONS AND INTERPRETATION
    When the following terms are used in this Agreement, they have the meanings set out below:
    1.1. "PA" means People's Association, a statutory board established pursuant to the People's Association Act (Chapter 227).
    1.2. "PA Affiliated Organisation" means all organisations and societies which are a division under PA or otherwise affiliated to PA, including but not limited to Community Clubs, Community Development Councils and such other grassroots organisations.
    1.3. "PAssion ez-link Card" or "Card" means the card issued pursuant to this Agreement and the subsequent renewal or replacement of the card.
    1.4. "Service Provider" means a person or body corporate that offers their facilities or services to PAssion ez-link Card holders.
    1.5. "Vendor" means a person or body corporate or a PA Affiliated Organisation that participates in a PAssion ez-link Card loyalty programme or promotional programme as set out in Clause 3.2 below.
    1.6. "We”, “our, “us" refers to the PA.
    1.7. "You”, “your" refers to the person to whom the PAssion ez-link Card or replacement Card is issued.
    1.8. Unless the context otherwise requires, words referring to the singular number shall include the plural number and vice versa. The headings used in this Agreement are for ease and reference only. The terms and conditions in this Agreement are not to be interpreted by reference to the headings.

  2. PASSION EZ-LINK CARD
    Eligibility and Application for PAssion ez-link Card
    2.1. You are eligible to apply for a PAssion ez-link Card if you are:
    2.1.1. An existing member of the PA;
    2.1.2. An existing member of a PA Affiliated Organisation;
    2.1.3. A person applying for membership to the PA or a PA Affiliated Organisation;
    2.1.4. Any member of a PA committee, board or panel;
    2.1.5. A member of staff of the PA; or
    2.1.6. Any other person approved by the PA.
    2.2. The PAssion ez-Iink Card (and all corresponding intellectual property rights) is issued, managed and owned by PA and we reserve the right to reject any application without assigning any reason.
    2.3. In order to include Water-Venture Membership in PAssion ez-link Card membership, you must be at least 12 years old at the point of membership application.
    2.4 If you are between the age of 12 to 35 years and upon approval of your PAssion ez-link Card application, you will also become a Youth Club Member of your preferred Community Club as well as the Community Club nearest to your place of residence.

    Issuance of the PAssion ez-link Card

    2.5. For membership applications submitted through non-Direct Card Printing channels (including but not limited to online submissions and applications submitted at road shows), the PAssion ez-link Card will only be issued to you after we receive payment of your membership fees in respect of your membership with PA or a PA Affiliated Organisation as the case may be. We reserve the right to waive this requirement as we deem fit. The Card will be mailed to you within 4 to 6 weeks upon application or our receipt of payment of your membership fees, whichever is later. In the event that you have not received your Card after 4 to 6 weeks, please report this at our hotline number 62255322. The PAssion ez-link Card will have no stored value. For usage as a payment card, you will need to top up the card prior to using it as a payment Card. We reserve the right to cancel your Card in the event that any membership fees become due and unpaid.
    2.6. Although you hold the Card, it remains PA's property at all times. You must return the Card to us immediately upon our request at any time.

    Acceptance of Terms and Conditions
    2.7. Upon your successful application for the Card, you are deemed to have accepted and agreed to the terms and conditions in this Agreement and the Terms and Conditions of the Service Providers and Vendors (including but not limited to the terms and conditions pertaining to the use of the ez-link card, which are available for viewing at www.ezlink.com.sg) where applicable.

    Card Validity Period
    2.8. The Card will be valid:
    2.8.1. if you are a member of PA or a PA Affiliated Organisation, for the duration of your membership;
    2.8.2. if you are appointed to a PA committee, board or panel, for the duration of your appointment to the PA committee, board or panel (as the case may be);
    2.8.3. if you are a member of staff of PA, for the duration of your employment with PA; or
    2.8.4. where clauses 2.8.1 to 2.8.3 above do not apply, for such other period as specifically provided by the PA.
    2.9. The Card membership privileges will terminate upon the expiry or termination of your membership. The PAssion ez-link Card is not transferable and may not be used by any other person except for your children (below 18 years old) who are Supplementary Members tagged to your principal Card.

    Renewal of membership
    2.10. You may apply to renew your membership with the PA or PA Affiliated Organisation (as the case may be) when it expires. Any renewal of your membership shall be at the sole discretion of PA or the PA Affiliated Organisation (as the case may be) and on such terms and conditions prevailing at the time of renewal.
    Damaged Card
    2.11. You can apply at our office to have your damaged or defective Card replaced. We may charge a fee for replacement of the Card in accordance with Clause 4 below. This fee may be waived at our discretion if the Card is unusable due to manufacturing defects.


  3. USES OF THE PASSION EZ-LINK CARD
    A Membership Card
    3.1. The PAssion ez-link Card is a membership card for persons listed in clause 2.1 above. The prevailing terms and conditions of membership of the PA or PA Affiliated Organisation shall continue to apply. Where such terms and conditions conflict with the terms and conditions in this Agreement, the latter shall prevail.
    3.2 To enjoy discounts and privileges offered by Community Clubs, Service Providers, Vendors and such other merchants and/or other participating outlets, members are required to present their PAssion ez-Iink Card. Any modification/defacement of card face will not be accepted by the Community Clubs, Service Providers, Vendors and such other merchants and/or other participating outlets.

    Promotional and loyalty programmes
    3.3. We may from time to time at our discretion introduce one or more loyalty programmes or promotional programmes on such terms and conditions as may be determined by us from time to time. Details of the loyalty programmes and promotional programmes will be made known to you through our website (www.passioncard.sg) and other publicity material. Should you have any queries, please call our Hotline number at 6225 5322.
    3.4. We reserve the right to add, modify, cancel or discontinue any of the loyalty programmes or promotional programmes as we deem fit without prior notice to you.
    3.5. We reserve the right to amend the list of Service Providers and/or Vendors from time to time. We will not be liable for any loss to you due to changes to the list of Service Providers and/or Vendors.

  4. CHARGES
    Card Replacement
    4.1. You will be charged a fee of S$7 (Subject to GST) or such other sum as may be determined by us from time to time for a replacement Card.

    Service Charge
    4.2. You may be charged a service charge or administrative fee for any service or facility provided by us or any action taken by us in carrying out any of your instructions and/or requests relating to the use of your Card, whether such a service or action is referred to or contemplated in these terms and conditions or otherwise.

  5. LOSS/THEFT/DAMAGE/DISCLOSURE
    Duty to prevent Loss, Theft, Damage and Fraud
    5.1. You must keep the Card safe and secure at all times. Any unauthorized use of the lost/stolen Card will be the sole responsibility of the cardholder. If your Card is lost, stolen, damaged or used by any other person, you must report this immediately at our Hotline number 6225 5322. If the lost or stolen Card is recovered, you must immediately return the Card to us without using it further. Please call the PAssion Card Hotline at 6225 5322 or email passioncardCS@wirecard.com for assistance during Mondays to Sundays, 8am to 6pm (excluding Public Holidays). Alternatively, you can go to your nearest Community Club (CC) to report the loss of your PAssion ez-link Card and to file for any refund of stored value (at best efforts by EZ-Link Pte Ltd). We shall not be liable to you for any loss or failure to claim for a refund. Please be informed that the Card will be terminated by EZ-Link Pte Ltd within 48 working hours, excluding weekends and/or Public Holidays.
    5.2. In the event that your Card is lost, stolen, damaged or used by another person without your authorisation, please note that you are not entitled to any refund whatsoever for deductions of stored value and TapForMore points of the Card. We are not liable for any loss, damage, costs or expenses arising out of or in connection with the loss, theft, damage or fraudulent use of your Card.
    5.3. We shall not have any obligation to prevent the use of a lost, stolen, damaged or fraudulently used Card.
    5.4. The stored value component of the Card is subject to the terms and conditions of the EZ-Link Programme. You agree that your use is subject to such terms and conditions as may be amended from time to time. More information on the EZ-Link Programme may be obtained from the website at www.ezlink.com.sg or www.passioncard.sg
    5.5. For lost/replacement card, PA will endeavour to transfer the remaining TapForMore points earned to the new replacement card. However, the system requires 48 hours after a report has been made at any community centre or through the customer service hotline for the transfer of points to take effect.

  6. DISCRETION
    Termination
    6.1. Notwithstanding and without prejudice to the other provisions of this Agreement, we are entitled at any time in our absolute discretion without liability to you and without giving any reasons, to suspend or terminate your right to use the Card entirely or in respect of certain specified facilities or programmes whether or not you are in default of this Agreement. If we suspend or terminate your right to use the Card entirely, we will notify you accordingly and you must immediately return the Card to us.

    Re-issue, Renewal or Replacement of the Card
    6.2. On your request, we may, at our absolute discretion and upon such terms and conditions as we may impose, change your Card or Card number, issue a replacement Card and transfer all credits and facilities from your original Card to the new Card. Your obligations and liabilities will not be affected by such change of your Card and all terms and conditions applicable to the former Card will continue to apply to the new Card.
    6.3. We reserve our right to refuse to re-issue, renew or replace the Card and/or change your Card or Card number at any time without giving any reason or prior notice to you.

  7. COLLECTION, USE AND/OR DISCLOSURE OF INFORMATION RELATING TO YOU
    7.1. We may collect, use and/or disclose your personal information in accordance with the consent obtained from you in the Card application form and the applicable law, rules and regulations.

  8. CESSATION OF USE OF CARD
    8.1. You shall immediately stop using the Card at the end of the validity period set out in Clause 2.8 above. You must immediately return the Card to us upon the expiry of the validity period.

  9. COMMUNICATION AND SERVICE OF DOCUMENTS
    Communication from us
    9.1. Any communication, notice or letter to you whether sent by post, hand-delivered, electronic mail or by facsimile to your last known postal address, e-mail address or facsimile number in our records shall be deemed to have been fully delivered to you on the day immediately after the date of posting or on the date of hand-delivery or electronic facsimile transmission notwithstanding that the same may be returned undelivered.
    9.2 Where applicable, you have also consented and agreed to receive from time to time:
    a) updates on publicity and/or promotional materials in relation to the PAssion ez-link Card loyalty programme via our communication channels including but not limited to newsletters, emails, SMS and circulars; and
    b) updates and invitations from us on youth activities and programmes if you are between the ages of 12 to 35. Please refer to http://www.facebook.com/PAYMYouths for more information.

    Communication to us
    9.3. All communication, requests and instructions from you must be in writing and in accordance with our prescribed procedure prevailing at that time and/or must be hand delivered or sent by registered post to us.

    Assumed Consent & Authority
    9.4. Notwithstanding the above, we may rely and act on any communication or instructions which we reasonably believe originates from you (whether orally or in writing and whether in person or over the telephone or by facsimile or other means of telecommunication and whether genuine or with or without your consent or authority), and any action taken by us in reliance of such communication or instructions shall bind you. We shall not be liable to you for any loss or damage incurred or suffered by you as a result of such action. We shall not be under any duty to verify the identity of any person communicating purportedly as you or on your behalf.

    Effective Date
    9.5. Unless otherwise provided in this Agreement, all communication, requests or instructions from you take effect only three (3) working days after receipt of the communication by us.

  10. CHANGE OF ADDRESS & MEMBERSHIP STATUS
    10.1. You must notify us promptly of any change in membership status, your home and office addresses, email address, employment and contact numbers.

  11. EXCLUSION OF LIABILITY
    Goods or Services supplied by Service Providers & Vendors
    11.1. We are not responsible or liable to you for the quality of any goods supplied, the performance of any services provided by a Service Provider or Vendor or for the breach of any representations or warranties that a Service Provider or Vendor may make to you.
    11.2. You will resolve any dispute directly with the Service Provider or Vendor. You shall not use a claim, dispute, counterclaim or right of set-off which you may have against a Service Provider or Vendor as a basis to make a claim against us or refuse to pay us such amounts which are due and owing to us.

    Card not accepted by Service Provider or Vendor
    11.3. You will not hold us liable in any way and you will have no claim against us if the Card is not accepted or honoured by any Service Provider or Vendor for any reason.
    11.4. We are not liable in any way for any injury to your credit, character and reputation if your Card is not accepted or honoured by any Service Provider or Vendor or if we request for its return.

    Loss or damage in connection with your Card
    11.5. Notwithstanding any other terms or conditions of this Agreement, we are not liable to you for any loss, damage, inconvenience, embarrassment, cost and expense of any nature which in any way may be suffered or incurred by you or by any other person in respect of or in connection with the usage of or inability to use the Card.

    Inability to perform our obligations
    11.6. We are not liable if we are unable to perform or if there is a delay in performing our obligations under this Agreement caused by any factor, event or occurrence which is beyond our reasonable control. This includes the failure of any machine or communication system, , industrial dispute, war, act of God, or such other factor, event or occurrence outside the reasonable control of us or of our servants or agents.
    11.6A Where the performance of obligations is delayed pursuant to clause 11.6, our obligations shall be suspended for such time and to the extent that we are prevented by such factor, event or occurrence from performing our obligations.

    Act or Default of Agents or Contractors
    11.7. You agree that we have the absolute discretion to use such agents, contractors or correspondents as we deem fit to carry out or procure any of the matters or transactions governed by or contemplated in this Agreement and, to the extent permitted by law, we are not liable to you for any act, omission, neglect or wilful default on the part of such agents, contractors and for correspondence.

  12. INDEMNITY
    Indemnify us for Loss/Damage
    12.1. You will fully indemnify us and hold us harmless against any loss, damage, liability, cost and expenses (including legal costs with disbursements on a full indemnity basis) which we may incur or suffer as a result of or in connection with your Card, including without prejudice to the generality of the foregoing:
    12.1.1. Your breach of any of your obligations under this Agreement:
    12.1.2. The actual or attempted enforcement or protection of any or our rights and remedies against you;
    12.1.3. Any change in any law, regulation or official directive which has an effect on the Card; or
    12.1.4. Any demand or enforcement of payment of any monies due hereunder or the observance and performance of any terms and conditions in this Agreement.

  13. GENERAL
    Change of Agreement
    13.1. We may at any time vary, modify, add to or delete the terms and conditions of this Agreement and we will notify you of any such changes in such manner as we may, in our absolute discretion, deem fit. By your retention or continuance of usage of the Card after we have given such notice of change, you will be deemed to have accepted such changes without reservation.

    Rights are Cumulative
    13.2. The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any other rights or remedies (whether provided by law or otherwise).

    No waiver of Our Rights
    13.3. No failure on our part to exercise and no delay on our part in exercising any right or remedy under this Agreement will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right of remedy preclude any other or further exercise of such right or remedy or the exercise of any other right or remedy. Any waiver by us of our rights or remedies in respect of any term under these terms and conditions or any breach of these terms and conditions on your part must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.

    Record is Conclusive and Binding
    13.4. Our records (including computer and microfilm stored records) of all matters relating to you, and for your Card are conclusive evidence of such matters and are binding against you for all purposes, save for manifest error, subject to our right to rectify any error or omission therein and our right to adduce other evidence. We may, in our absolute discretion, destroy any document relating to your Card after microfilming of otherwise recording the same in such manner as we deem fit as well as to destroy such microfilm and records at any time.

    Provisions are Severable
    13.5. Each of these terms and conditions is severable and distinct from one another and if at any time anyone or more of these terms and conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.

    TapForMore Programme
    13.6. You agree that your use and enjoyment of the TapForMore Programme offered with the PAssion ez-link Card are subjected to the terms and conditions of the TapForMore Programme and that you will abide by those terms and conditions as they may be amended from time to time. More information on the TapForMore Programme can be obtained at www.tapformore.com.sg
    13.6.1. For lost/replacement card, PA will endeavour to transfer the remaining TapForMore points earned to the new replacement card. However, the system requires 48 hours for the transfer of points to take effect. Any unauthorised use of the lost/stolen card will be the sole responsibility of the card holder.

    National Library Board (“NLB") Partner Membership
    13.7. As NLB Partner Member, you are entitled to borrow TEN library items inclusive of a maximum of FOUR audio-visual materials from the lending section of the libraries. The loan period for books/music scores is 21 days, while loan period for magazines/audio-visual materials is 14 days. Overdue fines are charged at $0.15 per book/magazine/CD-ROM with accompanying book per day and $0.50 per audio-visual item per day. For more information, please login to www.pl.sg  and refer to the Library Guide.
    13.8. The expiry date of the NLB Partner Membership will correspond to the expiry date of your PAssion ez-link Card. NLB Partner Membership is only applicable to PAssion ez-link Card Holders who are Singaporeans or Singapore PRs. Supplementary Members (children under 18 years old without card who are tagged to their Parent’s Principal Card) and PAssion Card Members who still hold the old PAssion Card (wavy card), will not be able enjoy this privilege. You will need to sign up or upgrade to the PAssion ez-link Card to enjoy this benefit. Membership fees for renewal apply.
    13.9 Existing PAssion ez-link Card Members who signed up before 1 August 2011 will need to register at any NLB outlets to enjoy the benefits of the NLB Partner Membership.
    13.10. In addition and without prejudice to the other terms of this Agreement, please inform NLB’s Helpdesk at hotline 6332 3255 (Mon-Sun, 8am to 9pm) or email helpdesk@nlb.gov.sg immediately if you lose your PAssion Card to prevent abuse.

    PAssion-CAPITASTAR Rewards Programme
    13.11. This is an exclusive rewards programme for all PAssion ez-link Card Members who are aged 16 years and above. Members will get to earn 50% more STAR$® daily (i.e. up to 7,500 STAR$ per day as compared to 5,000 STAR$® per day for normal members). In addition, you will get to enjoy exclusive promotions under this PAssion – CapitaStar Rewards Programme.
    13.12. This rewards programme is valid up to your membership expiry date or 31 August 2018, whichever is earlier. Supplementary Members who are below 16 years old and PAssion Card Members who still hold the old PAssion Card (wavy card), will not be able enjoy this privilege. You will need to sign up or upgrade to the Card to enjoy this benefit. Membership fees for renewal apply.
    13.13. For PAssion ez-link Card Member who sign up or renew from 1 September 2013 onwards, you will be automatically enrolled in this PAssion – CAPITASTAR Rewards Programme. However, you are required to activate this rewards programme through the CAPITASTAR Kiosks or website (www.capitastar.com.sg) to enjoy the 50% more STAR$®. You will need to have your PAssion Card CAN Number for activation.
    13.14. For existing PAssion ez-link Card Member who signed up before 1 September 2013 and who are not an existing CAPITASTAR member, you will need to register through CAPITASTAR Kiosks or website (www.capitastar.com.sg). You will need to have your PAssion Card CAN Number to verify that you are an existing PAssion Card Member. You will need to also authorise CAPITASTAR to verify with PA on your PAssion Card membership status.
    13.15. For existing PAssion ez-link Card Member who are also CAPITASTAR before 1 September 2013, you will need to update your PAssion Card Number, Expiry Date and CAN Number through the CAPITASTAR Kiosks or website (www.capitastar.com.sg) to upgrade your CAPITASTAR Rewards programme to the PAssion-CAPITASTAR Rewards Programme. You will also need to authorise CAPITASTAR to verify with PA on your PAssion Card membership status. Upon successful upgrading, you will start to enjoy the new rewards scheme. (Please allow 7 working days for the upgrading to be effected).
    13.16. For existing PAssion ez-link Card Member who has previously already signed up for PAssion- CAPITASTAR membership, you will automatically enjoy the bonus STAR$® from 1 September 2013. If you are not sure whether your status has been updated correctly, please approach the Customer Service Counters of participating malls (except Clarke Quay and Rivervale Mall) or the CAPITASTAR Customer Line at Tel: 6631 9931 / email: ask_us@capitastar.com.
    13.17. You agree that your use and enjoyment of the PAssion – CapitaStar Rewards Programme offered with the PAssion ez-link Card are subjected to the terms and conditions of the CAPITASTAR Programme and that you will abide by those terms and conditions as they may be amended from time to time. More information of the Rewards Programme may be obtained from CAPITASTAR website at http://www.capitastar.com.sg/program_rules.htm.


    Rights of Third Parties
    13.18. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act (CAP 53B) to enforce any term of this Agreement.
    Rights to Amend
    13.19. PA reserves the right to amend and add further terms and conditions and such amended or additional terms and conditions shall be binding upon notice being given to you.
    Governing Law
    13.20. This Agreement is governed by Singapore Law and you hereby submit irrevocably to the exclusive jurisdiction of the Singapore Courts.