1. WHO IS ELIGIBLE TO PARTICIPATE IN PASSION CARES?
All PAssion Card Holders with valid PAssion Cards are eligible to participate in the PAssion CARES initiative.

2. WHERE CAN I EARN TAPFORMORE (TFM) POINTS ISSUED BY PA?
TFM points issued by PA can be earned at PAssion CARES events/ activities.

3. HOW WOULD I KNOW IF I CAN EARN TFM POINTS AT AN EVENT/ ACTIVITY?
You can look out for the PAssion CARES blurb (as shown below) in the event publicity materials.


Alternatively, you can contact the organiser to check. Do remember to bring your PAssion Card along if you are unsure.

 

1. WHAT IS THE PASSION EZ-LINK CARD?

The PAssion ez-link Card is a membership card for members of the People’s Association including PA Grassroots Leaders and members of Community Clubs (CC) / Water-Ventures. The PAssion ez-link Card is certainly more than just another membership or discount card. It serves the unique purpose of connecting you with your community by offering you a host of exciting and wholesome activities. For more information, please visit www.passioncard.sg.

 

2. WHAT ARE THE BENEFITS OF THE PASSION EZ-LINK CARD?

Members will get to enjoy great discounts on courses and activities available at all Community Clubs and other PA outlets such as Water-Venture. Members can also enjoy exclusive discounts at more than 1000 PAssion Merchant outlets.

 

In summary, the PAssion ez-link Card allows members to enjoy the following benefits: 

 

- Enjoy further 2% off Members’ Rates if Members pay by the PAssion ez-link Card for CC courses/activities; 
- Enjoy Members’ Rates and privileges at all the CCs and other PA outlets; 
- Enjoy discounts at other PA outlets like PA Water-Venture outlets, The WEARHouse (PA’s costumes rental service), PA concerts, Chingay Parade Singapore as well as some other activities and facilities under PA; 
- Enjoy discounts/privileges at over 1,000 PAssion Merchant outlets recruited by PA; 
- From April 2010, Members can earn loyalty points at participating retail banners under Dairy Farm Singapore (DFS) such as Cold Storage, Market Place, Giant hypermarkets and Guardian Health & Beauty stores, when they use this card at DFS’ stores and redeem the points for products through a host of exclusive promotions which may include price discounting on a basket of items; 
- From August 2011, Members can enjoy complimentary 5-year National Library Board (NLB) Partner Membership (Applicable to Singaporeans and PRs only); and 
- From September 2013, Members can earn exclusive 50% more STAR$^® at participating CapitaLand Malls.

 

3. WHAT ARE THE FEATURES OF THE PASSION EZ-LINK CARD?

The easy contactless payment function of the card which enables the payment for:  - CC and Water-Venture courses (enjoy further 2% off Member’s Rates if payment is via the PAssion ez-link Card);
- Transit services (eg. MRT, Taxi and Bus);
- Motoring charges (eg. ERP charges, only for 2nd Generation IU);
- Retail and services payment (eg. 7-Eleven, NLB etc); and
- Earn TapForMore points at participating retail banners under Dairy Farm Singapore (Cold Storage, Giant and Guardian).

 

4. HOW MUCH IS THE PASSION EZ-LINK CARD MEMBERSHIP?

The 5-year PAssion ez-link Card membership fees are:
- $12.00 for a Principal Card (for ages between 18 and 59 years old);
- $10.00 for a Principal Card (for ages below 18 years old, and 60 years old and above)

 

The above fees are membership fees only and do not include any ez-link stored value. The PAssion ez-link Card is an adult ez-link card and cannot be used for concessionary fares for public transport by Senior Citizens, NS men, Students and Children.

 

** To encourage more families to participate in CC courses and activities, PA has a scheme to encourage participation where children below 18 can be tagged as Supplementary Members to their parent’s Principal Card at no additional cost. However, these children will have no cards issued to them.

 

 

5. WHO IS ELIGIBLE TO APPLY?

There is no age limit for this card application, all are welcome. Please note that you will receive an Adult ez-link Card regardless of whether you are a child or Senior.

 

6. WHERE CAN I APPLY?

You can apply for the PAssion ez-link Card at the following: 

 

- All Community Clubs (CCs) 
- Offsite Road Shows (which occur periodically) 
- Online registration at: http://www.onepa.sg

 

7. ARE SUPPLEMENTARY MEMBERSHIP FOR CHILDREN ONLY? IS THERE A MEMBERSHIP FEE TO INCLUDE SUPPLEMENTARY MEMBERS?

For Supplementary Membership (with no card being issued), it is only applicable to the Principal Card Member's children who are below 18 yrs old and they can be registered with the Principal Card Member at no cost. However, the child will not get his/her own PAssion ez-link Card but he/she can share the use of the Principal PAssion ez-link Card. The child is still entitled to discounts for courses/activities at CCs/PA outlets.

 

8. IS THERE A LIMIT TO THE NUMBER OF CHILDREN WHO CAN BE ADDED AS SUPPLEMENTARY MEMBERS?

 No, there is no limit to the number of children who can be tagged to the Principal Card Member. However, the supplementary member(s) must be the child/ children of the Principal Cardholder with whom they are tagged to and they must be below 18 years old at the point of registration.

 

9. WHAT IS THE DIFFERENCE BETWEEN PASSION EZ-LINK CARD AND CC MEMBERSHIP?

All PAssion ez-link Card holders are CC members but CC members who signed up before Dec 2004 may not be PAssion ez-link Card holders. If you are a CC member without a PAssion ez-link Card, our CC staff will advise you on the conversion process. PAssion ez-link Card membership and its privileges applies to all CCs, whereas CC membership applies only to a particular CC and benefits are restricted to that CC only.

 

10. CAN I SIGN UP FOR THE PASSION EZ-LINK CARD ONLINE?

You can sign up via onePA website at http://www.onepa.sg

11. IF I APPLY FOR THE PASSION EZ-LINK CARD ONLINE, WHEN CAN I START TO ENJOY THE MEMBER'S RATE?? HOW LONG DO I HAVE TO WAIT AND HOW DO I COLLECT THE CARD?

No self-collection is needed as the card will be sent to your mailing address in 6-8 weeks' time. You may start to enjoy the member's rate at PA outlets once online payment for the application of PAssion ez-link Card is successful.

 

12. WHAT SHOULD I DO IF I DO NOT RECEIVE MY PASSION EZ-LINK CARD AFTER 8 weeks FROM THE POINT OF APPLICATION?

The Card should reach Members by post within 6-8 weeks. However, if you do not receive your PAssion ez-link Card after 8 weeks, please contact to our Customer Service at the hotline 6225-5322 for further assistance.

 

13. WHILE WAITING FOR MY PASSION EZ-LINK CARD TO ARRIVE, HOW AM I GOING TO ENJOY DISCOUNTS/ PRIVILEGES AT PLACES THAT REQUIRE MY CARD OR REQUIRES ME TO PRESENT MY CARD TO ENJOY THE PROMOTION OR ENTRY?

Please note that you need to wait till you receive the physical PAssion ez-link Card in order to enjoy benefits or discounts at Merchant outlets which require you to produce the card. However, for online transaction at http://www.onepa.sg you will enjoy the Member’s rate when you log in and transact for PA courses/activities as the system recognises you as a Member upon successful application. In addition, you can enjoy standard discounts when you sign for PA courses/activities at CCs or other PA Outlets.

 

14. CAN I ENJOY THE FURTHER 2% OFF MEMBERS' RATE FOR CC COURSES/ACTIVITIES WHILE WAITING FOR MY PASSION EZ-LINK CARD TO ARRIVE?

While waiting for your new PAssion ez-link Card to arrive, you can enjoy further 2% off Member’s rate for CC courses/activities if you log in and transact online for PA courses/activities as the system recognises you as a Member upon successful application. However if you choose to sign up for courses/activities at the CC or PA Outlet, you will only get to enjoy the standard Member’s discount until you receive the physical PAssion ez-link Card and payment is made via the card.

 

15. ARE MEMBERSHIPS TRANSFERABLE? 

No. Transferring of membership is not allowed.

 

16. WHAT IS THE COST FOR CARD REPLACEMENT?

You will be charged a fee of $7.50 (inclusive of GST) or such other sum as may be determined by PA from time to time for a replacement card in the event that you lost or damage your card.

 

17. HOW CAN I FIND OUT THE AVAILABLE DISCOUNTS AND PRIVILEGES MERCHANTS ARE OFFERING?

PAssion Card Members can check the latest promotions/offers from participating merchants at:
- PAssion Card Website (www.passioncard.sg)
- PAssion Card Facebook (www.facebook.com/PAssionCard)  
- CC Brochure Stand  
- Weekly e-mailers
- Periodic SMSes
- iPhone/Android mobile applications
- PAssion Card 365 Direct Mailers

 

Members are encouraged to furnish their email addresses and handphone numbers in their application forms.

 

18. WHERE CAN I USE MY PASSION EZ-LINK CARD TO EARN TAPFORMORE POINTS?

You can earn TapForMore points when you shop at participating banners under the Dairy Farm Group in Singapore such as Cold Storage Supermarket, Market Place, Giant Hypermarkets, Guardian Health and Beauty Stores only.

 

19. CAN I STILL EARN TAPFORMORE POINTS IF I FAIL TO PRESENT MY PASSION EZ-LINK CARD?

No. The verification mechanism requires you to tap your PAssion ez-link Card on the reader to activate your account for the accumulation of the TapForMore points. Hence, please remember to bring your PAssion ez-link Card every time you shop at the participating banners.

 

20. CAN I USE MY EXISTING WAVY PASSION CARD TO EARN TAPFORMORE POINTS? 

The TapForMore Rewards Programme is designated for all PAssion ez-link Card Members only. To enjoy the privilege of earning TapForMore points whenever you shop at the participating stores, please convert your PAssion Card to a PAssion ez-link Card at your nearest Community Club. 

 

21. HOW CAN I CHECK MY TAPFORMORE POINTS BALANCE? 

To find out the number of TapForMore points you have accumulated, visit www.tapformore.com.sg or download the PAssion Card mobile application(s) via App Store and/ or Google Play Store today. The information can also be found on your receipt when you make your next purchase at the participating stores.

 

22. WHAT SHOULD I DO IF MY CARD IS DAMAGED, LOST OR STOLEN? AND WHAT SHOULD I DO IF I NEED TO UPDATE ANY CHANGES TO MY CONTACT DETAILS?

Please call the PAssion Card Hotline at 6225 5322 or email passioncardCS@wirecard.com for assistance during Mondays to Fridays, 9am to 6pm (excluding Public Holidays). Gentle note on the following:

 

- Step 1 : Send us your Name, NRIC/FIN/Passport No, Date of Birth, Contact and Address for verification and the PAssion Card Hotline will liaise with EZ-Link Pte Ltd to de-activate your card from misuse.
(Note: De-activation is permanent and card cannot be reinstated for security purposes. It will take up to 48 hours from the time of reporting the lost card for the ez-link function to be blocked by EZ-Link Pte Ltd)
- Step 2: Go to the nearest Community Club for us to assist you with a replacement card at $7.50, which will be issued to you on the spot.
- Step 3: Complete the 'EZ-recover application for PAssion ez-link Card' form available at the CC office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC office.)
- Step 4: Contact National Library Board (NLB) at 6332 3255 or email to helpdesk@library.nlb.gov.sg to report loss of PAssion ez-link Card if you are a registered NLB user. Alternatively, you can drop by your nearest Community Club (CC) to report the loss of your PAssion ez-link Card and to file for any refund (at best efforts by EZ-Link Pte Ltd).

 

23. WILL MY TAPFORMORE POINTS BE TRANSFERRED TO MY NEW REPLACEMENT CARD?

Yes. All your balance TapForMore points earned will be transferred to your new replacement card. However the system requires 48 hours for the transfer of points to take effect. Any unauthorised use of the lost/stolen card will be the sole responsibility of the card holder.

 

24. WHAT SHOULD I DO IF I HAVE PROBLEMS WITH MY PASSION EZ-LINK CARD TRANSACTION? 

Please call the PAssion Card Hotline at 6225 5322 or email passioncardCS@wirecard.com.

 

25. HOW IS THE REFUND BEING DONE THROUGH EZ-RECOVER WHEN I LOST MY PASSION EZ-LINK CARD?

The recovery is done on best effort basis and processing will take up to 28 working days from date of submission of completed forms and documentation. For refund option to transfer the recovered monies to another ez-link Card, you will receive a notification letter to proceed with the transfer of refund to the new ez-link Card within 3 months, failing which you will have no further claim to the refund monies. For enquiries, please call PAssion Card Hotline at 6225 5322 (Mon to Fri, 9am to 6pm).

 

26. WILL MY PASSION EZ-LINK CARD MEMBERSHIP BE AFFECTED IF I HAD PREVIOUSLY REGISTERED UNDER PASSPORT/EMPLOYMENT PASS AND SUBSEQUENTLY RECEIVED MY SINGAPORE PR/CITIZENSHIP STATUS?

You may continue to use your PAssion ez-link Card till it expires. Alternatively, you can choose to terminate and re-sign up for a new PAssion ez-link Card Membership with your new S'pore PR/ citizenship status. The current membership fee applies.

 

27. WHO SHOULD I CONTACT IF I AM HOLDING ONTO A CIVIL SERVICE CLUB-PASSION EZ-LINK CARD?

Please call CSC Hotline at 6514 3637 (Monday to Friday - 8:30 am to 5:30 pm; closed on Saturday, Sunday and Public Holidays). 

  

Please note that your feedback will be routed to membership@csc.sg for further assistance.

  

Complete the 'EZ-Recover application for PAssion ez-link Card' form available at the CSC office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CSC office).

 

28. WHO SHOULD I CONTACT IF I AM HOLDING A HOMETEAMNNS-PASSION EZ-LINK CARD?

Please call HomeTeamNS hotline at 6665 4600 (Mon to Fri - 9:00 am to 6:00 pm; closed on Saturday, Sunday and Public Holidays).

  

Please note that your feedback will be routed to membership@HomeTeamNS.sg for further assistance. 

  

Complete the 'EZ-Recover application for PAssion ez-link Card' form available at the HTNS office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to HTNS office).

 

29. WHO SHOULD I CONTACT IF I AM HOLDING AN OVERSEAS SINGAPOREAN UNIT-PASSION EZ-LINK CARD?

Please contact Overseas Singaporean Unit via email at: osupassioncard@nptd.gov.sg for further assistance.

  

Complete the 'EZ-Recover application for PAssion ez-link Card' form available at the OSU office if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form).

1. WHAT WILL HAPPEN TO THE PASSION CARD (FORMER WAVY CARDFACE)? WILL THE PASSION EZ-LINK CARD REPLACE THE PASSION CARD (FORMER WAVY CARDFACE)?

Members can still use the PAssion Card (Former wavy cardface) till it expires, but they will not be able to earn EzRewards Points, enjoy the new payment functions or benefit from the additional 2% discounts off Member’s Rates (ie, the best discounts via the e-payment mode at CCs/RCs/PA outlets using the PAssion ez-link Card).  We will not be re-issuing new cards to existing cardholders but existing members have the option of upgrading their current cards to the new ones at a nominal fee of between $7 to $9, depending on their current membership period left. When Members upgrade their Card at CCs or online, the upgrade fee would be automatically calculated for you prior to payment by the CC staff or the online system.

 

2. WHERE CAN I UPGRADE OR RENEW TO THE PASSION EZ-LINK CARD? MUST I GO BACK TO THE SAME CC THAT I HAVE PREVIOUSLY APPLIED FOR THE MEMBERSHIP?

Members can go to any of the 105 CCs to do an upgrade or renew to the PAssion ez-link Card.  Members do not need to go back to their selected Business Unit for the upgrade or renew.

 

3. CAN I STILL HOLD AND USE THE PASSION CARD (FORMER WAVY CARDFACE WITH NTUCLINK POINTS LOGO) EVEN AFTER I UPGRADED TO THE PASSION EZ-LINK CARD?

For Member who opts to upgrade to the PAssion ez-link Card before 31 March 2010, they can concurrently use the PAssion Card type (Former wavy cardface with NTUCLink Points Logo) to enjoy the NTUC LinkPoints Programme, and use the PAssion ez-link Card to enjoy the new benefits.  After 31 March 2010, the PAssion Card type (Former wavy cardface with NTUCLink Points Logo) will automatically be terminated.

 

ABOUT TERMINATION OF LINKPOINTS* FOR EXISTING PASSION CARD MEMBERS

 

1. WHY IS THE PASSION CARD DISCONTINUED FROM THE LINKPOINTS* PROGRAMME?

As with any membership programme, benefits may change from time to time and PA is always on the look-out for new good benefits for the members. PAssion Card will cease to be a partner in the LinkPoints* Programme from 1st April 2010. In place, we are introducing the EzRewards Programme with the launch of the PAssion ez-link Card.

 

2. WHAT WILL HAPPEN TO EXISTING LINKPOINTS* NOT REDEEMED BY 31ST MARCH 2010?

All LinkPoints* not redeemed by 31st March 2010 will be forfeited.

 

3. ARE THE LINKPOINTS* TRANSFERABLE TO MY OTHER LINKPOINTS* CARDS (E.G. NTUC UNION CARD, FAIRPRICE PLUS)?

You can continue to earn and redeem LinkPoints* if you hold other LinkPoints* cards. No transfer is necessary as the LinkPoints* are tied to your NRIC number. Thus, when your existing PAssion Card (Former wavy cardface) is no longer able to be used for earning or redeeming LinkPoints*, you can still use your other NTUC Cards to enjoy the LinkPoints* Programme.

 

4. FOR LINKPOINTS* EXPIRING ON 31ST DEC 2009, WILL THE EXPIRY DATE BE EXTENDED TO 31ST MARCH 2010?

For existing PAssion Card (Former wavy cardface) Members who does not have any other LinkPoints* cards, LinkPoints* accumulated during the calendar year of 2009 (1st January to 31 December 2009) can be redeemed until 31 March 2010.

 

5. HOW DO I CHECK MY LINKPOINTS* BALANCE?

You can check your LinkPoints* balance by keying in your NRIC number at the LinkPoints* website (www.linkpoints.com.sg).

 

6. AFTER 31ST MARCH 2010, CAN PASSION CARD MEMBERS STILL CONTINUE TO USE THE E PASSION CARD (FORMER WAVY CARDFACE)?

Yes, existing PAssion Card (Former wavy cardface) Members can continue to use this card as a membership and discount card at CCs, PA outlets and other PAssion Merchants which are not NTUC Link Merchants. However, if PAssion Card (Former wavy cardface) Members want the PAssion ez-link Card, they have to renew/upgrade the card by approaching any CC or do it online at http://www.onepa.sg
* PAssion Card will cease to be in the LinkPoints programme with effect from 1 April 2010.

1. DO I NEED TO PAY FOR THE APP AND WHO SHOULD DOWNLOAD THE APP?

The PAssion Card Mobile Apps developed by the People's Association (PA) is available for free download for iPhone and Android users via the App Store and Google Play Store. PAssion Card Members who wish to receive the latest updates on PAssion Card promotions, recommended courses and happenings on-the-go or anyone who wish to find out more about PA offerings should download the App(s).

 

2. I HAVE AN IPHONE WITH IOS 5. CAN I STILL DOWNLOAD THE APP?

Yes, you can. The App is compatible with both iOS 5 and 6. However, Facebook sharing is only applicable for iOS 6.

 

3. I HAVE AN ANDROID 2.2. CAN I STILL DOWNLOAD THE APP?

Yes, you can. The App is compatible with Android 2.2 and upwards.

 

4. WHY DO I NEED TO SET UP A PROFILE?

For members who would like to participate in the Contests & Quizzes and download exclusive E-Coupons, they would have to set up their profiles as the above programmes and promotions are available exclusively to PAssion Card Members only. 

 

5. WHAT FIELDS CAN I CHANGE AFTER SETTING UP MY PROFILE?

The only editable fields are email address and mobile number.

 

6. WHAT IF I WOULD LIKE TO CHANGE MY USERNAME AFTER SETTING UP MY PROFILE? 

A change in username would require the termination of the existing user profile. In such instances, members can email to PAssionCard@pa.gov.sg with their requests (together with their name, username, NRIC and contact numbers) and our administrator would proceed with the termination. Upon successful termination of the existing user profile, members can then proceed to register their new user profile. The above applies for a change in PAssion Card number as well, in event that members renew or has a replacement card issued to them.

 

7. WHY CAN'T I SET UP MY PROFILE WITH MY PREFERRED USERNAME?  

Members can decide on their preferred username. In the event a member chooses a username which is already in use, the member would be prompted that the “username exists” and have to decide on another username.

 

8. IF I HOLD MULTIPLE CARDS, CAN I SET UP SEPARATE PROFILES?  

Each member is allowed to set up one profile only.

 

9. WHY DO I NEED TO DOWNLOAD THE UPDATES FOR THE APP?

We intend to include new features and functionalities for the App on a regular basis and downloading the updates would allow members access to these new features and functionalities.

 

10. WHY DOES IT SEEM THAT THE LIST OF COURSES REFLECTED WITHIN THE APP IS INCOMPLETE? 

Only recommended courses for the week are added onto the list. For the complete list of courses offered by People's Association, please visit http://www.onepa.sg
All you need to do is to download and flash the downloaded E-Coupon at the participating merchant to enjoy the privileges and discounts stated on the E-Coupon. As our E-Coupons are only redeemable once, kindly redeem and submit the request at the point of purchase.

 

12. WHERE CAN I SEND MY FEEDBACK ON THE APP TO?

Please send your feedback to PAssionCard@pa.gov.sg.

1. WHAT IS THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is an initiative under the Action Plan for Successful Ageing . We hope to encourage our seniors to age actively as they enjoy the many benefits and privileges offered by various organisations from the people, public and private sectors. All Singapore Citizens aged 60 and above (or upon turning 60) will receive PAssion Card benefits for free.
• Seniors who already have concessionary fares on public transport will automatically receive the new PAssion Silver Concession Card in the mail. To make it more convenient for seniors, the new PAssion Silver Concession Card combines PAssion Silver benefits and the concessionary fares on public transport in just one card. The new card will replace the current purple Senior Citizen Concession Card.
• Seniors who have not yet applied for concessionary fares on public transport will be invited to apply for the PAssion Silver Concession Card. An invitation package will be mailed to you.All Permanent Residents aged 60 and above will continue to be eligible for the Senior Citizen Concession Card (purple) when they apply through TransitLink.
The PAssion Silver Card programme is a joint collaboration between the Ministry of Health, People’s Association, Ministry of Transport, with support from Land Transport Authority and in partnership with the Singapore Business Federation who brought in businesses, Trade Associations and Chambers, to support this initiative.

For Singapore Citizens aged 60 and above Only

 

 

For Singapore Permanent Resident Only

    

 

The PAssion Silver Concession Card will have your photograph on the front, along with the words “Senior Citizen Concession” printed below it.

 

2. WHAT ARE THE BENEFITS OF THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?
The PAssion Silver Concession Card combines the current Senior Citizen Concession Card (purple) and the PAssion ez-link Card into a single card for seniors to enjoy greater convenience and access to more benefits and privileges than before .
• Free PAssion Silver Membership. With this card, Singapore Citizens aged 60 and above will receive special privileges and benefits at Community Clubs, PA Outlets as well as participating PAssion Silver merchant outlets, on top of the existing benefits and discounts given to PAssion Card members (of all ages) at over 1,000 outlets.
• PAssion Silver Concession Card holders can enjoy concessionary fares when travelling on public buses and train services. They can also complete pedestrian crossings fitted with Green Man + at a more comfortable pace.

For more information, please refer to the following:

(i) PAssion Silver Concession Card or PAssion Silver Card (Non-Concession), including complete merchant list, please visit www.passioncard.sg or download our PAssion Card mobile app for more information. Participating merchants will also display their decals at their shop fronts.

(ii) Concessionary fares and travel passes, please visit www.transitlink.com.sg.
(iii) Locations of Green Man + fitted crossings, please visit www.onemotoring.com.sg

3. WHY IS THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION) ONLY APPLICABLE TO SINGAPOREANS AGED 60 AND ABOVE?

The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is an initiative to encourage our Singaporean Senior Citizens to continue staying active, and to provide a platform for the public, private and people sectors to honour and respect our seniors.

 

4. WHAT IS THE DIFFERENCE BETWEEN THE CURRENT PASSION EZ-LINK CARD AND THE NEW PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

• Age. The PAssion Silver Concession Card/PAssion Silver Card (Non- Concession) is only for Singapore Citizens aged 60 and above. In comparison, anyone of any age can apply for the current PAssion ez-link Card.
• Membership duration. PAssion Silver Concession Card/PAssion Silver Card (Non- Concession) holders enjoy free PAssion Card membership, while current PAssion ez-link Card holders enjoy a 5-year paid membership subject to a membership fee.
• Public transport fares. Both the PAssion ez-link Card and the PAssion Silver Card (Non-Concession) are Adult ez-Link Cards whereas PAssion Silver Concession Card holders enjoy concessionary fares when travelling on public buses and train services.

In both cases, membership comes with privileges and benefits at Community Clubs and PA Outlets as well as participating PAssion Card merchant outlets. PAssion Silver members get special discounts over and above these. The easy contactless payment function of the card also enables payment for:
- Community Centre and Water-Venture courses (enjoy further 2% off Member’s Rates if payment is via the ez-Link function of your PAssion Card);
- Transit services (eg. MRT, LRT, Bus and Taxi);
- Motoring charges (eg. ERP charges, only for 2nd Generation IU);
- Retail and services payment (eg. 7-Eleven, NLB etc); and
- Earn TapForMore points at participating retail banners under Dairy Farm Singapore (Cold Storage, Giant and Guardian)

 

Below is a summary of the eligibility criteria and benefits of the listed cards:

Please refer to the PAssion Card website for the full list of privileges and benefits.

 

5. WHAT IS THE DIFFERENCE BETWEEN THE PIONEER GENERATION CARD AND THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

• Purpose. The Pioneer Generation Package thanks and honours our Pioneers for contributing to nation building. In comparison, the PAssion Silver Card initiative encourages seniors to stay active.
• Target group. The Pioneer Generation Card is for a specific cohort of Singapore Citizens who are Pioneers i.e. born before 1950 and became citizens before 1987. In comparison, the PAssion Silver Concession Card / PAssion Silver Card (Non-Concession) is for all Singapore Citizens as they turn 60.
• Type of benefit. The Pioneer Generation Card provides lifetime healthcare benefits for Pioneers so that they find healthcare costs affordable. In comparison, the PAssion Silver Concession Card / PAssion Silver Card (Non-Concession) aims to promote healthy and active ageing. With this card, Singapore Citizens aged 60 and above can enjoy PAssion Silver membership, concessionary fares on public transport and discounts at participating merchants. For more information on the Pioneer Generation Card and its benefits, please visit https://www.pioneers.sg.

 

6. HOW DO I APPLY FOR THE PASSION SILVER CONCESSION CARD?

 

7. I AM NOT AN EXISTING SENIOR CITIZEN CONCESSION CARD (PURPLE) HOLDER. WHAT SHOULD I DO IF I DO NOT RECEIVE ANY LETTER PERTAINING TO THE PASSION SILVER CONCESSION CARD?

You may apply for the PAssion Silver Concession Card via the following channels, one month before your 60th birthday:
(i) Online:
A. TransitLink website at www.transitlink.com.sg/eservice
B. TransitLink Mobile Services app
(ii) In Person:
TransitLink Ticket Offices or Concession Card Replacement Offices with your original NRIC, a clear photocopy of the front and reverse sides of your NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. If you are 60 years old and above and do not receive the letter by end December 2016, you can also apply for the PAssion Silver Concession Card via the channels stated above.   

8. I HAVE RECEIVED THE PASSION SILVER CONCESSION CARD. CAN I STILL APPLY FOR THE PASSION SILVER CARD (NON-CONCESSION)?
No. Each member can only hold either a PAssion Silver Concession Card or a PAssion Silver Card (Non-Concession), but not both cards.

9. I HAVE RECEIVED THE PASSION SILVER CARD (NON-CONCESSION). CAN I STILL APPLY FOR THE PASSION SILVER CONCESSION CARD?
No. Each member can only hold either a PAssion Silver Card (Non-Concession) or a PAssion Silver Concession Card, but not both cards. Should you decide to convert your PAssion Silver Card (Non-Concession) to the PAssion Silver Concession Card, there are four ways to do so:
(i) You may apply online via TransitLink website at www.transitlink.com.sg/eservice or
(ii) Through the TransitLink Mobile Services app, or
(iii) Approach any TransitLink Ticket Office. You will receive your PAssion Silver Concession Card within 2-4 weeks upon receipt of your application via the above application modes. Your TapForMore (TFM) points will be transferred to the PAssion Silver Concession Card and you can continue earning TFM points upon receipt of the PAssion Silver Concession Card.
(iv) For an immediate card conversion, you may approach any TransitLink Concession Card Replacement Office, together with your original NRIC, a clear photocopy of the front and reverse sides of your NRIC, and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon receipt of the replacement card. Please note that a fee of $8 for the first conversion, and $13 for the second and subsequent card conversion is applicable. If you would like a proxy to help you apply for the card conversion, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.

 

10. I DO NOT WISH TO WAIT FOR 3 MONTHS TO RECEIVE MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION). CAN YOU EXPEDITE THE ISSUANCE OF THE CARD?

Due to the high volume of applications expected during the initial launch period, it may take up to 3 months for applications to be processed and mailed out. We will do our best to process all applications in a timely manner.
We seek your understanding and patience during this period.

 

11. WHY AM I UNABLE TO REVERT TO THE SENIOR CITIZEN CONCESSION CARD (PURPLE) ONCE I HAVE APPLIED FOR THE PASSION SILVER CONCESSION CARD OR PASSION SILVER CARD (NON-CONCESSION)?

The PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) will replace the Senior Citizen Concession Card (purple) for Singapore Citizens aged 60 years and above. The PAssion Silver Concession Card has the same function as the Senior Citizen Concession Card (purple) as it entitles you to concessionary fares on public transport. Please note that if you opt for the PAssion Silver Card (Non-Concession), adult fares will be deducted. In addition, the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) allows you to enjoy special privileges and benefits at Community Clubs, PA Outlets and participating merchant outlets.
Permanent Residents (PRs) aged 60 years and above can continue to apply for and use the Senior Citizen Concession Card (purple).

 

12. HOW DO I ACTIVATE MY PASSION SILVER CONCESSION CARD?

You will need to bring along your new PAssion Silver Concession Card and existing Senior Citizen Concession Card (purple) or original NRIC (if you do not have a Senior Citizen Concession Card (purple)) and visit any TransitLink Ticket Office or Concession Card Replacement Office.
A list of locations and operating hours is available on TransitLink website at http://www.transitlink.com.sg/. 
If you are currently holding a Senior Citizen Concession Card (purple), you should also bring along your existing Senior Citizen Concession Card (purple) when activating your new PAssion Silver Concession Card so that the remaining travel value/passes can be transferred to the new card.
If you are not an existing Senior Citizen Concession Card (purple) holder, please also bring along your original NRIC for verification purposes. You may visit any TransitLink Ticket Office or Concession Card Replacement Office to activate your new card on or after the date you turn 60 years old.
If your current Senior Citizen Concession Card (purple) is on Auto Top-Up, please visit TransitLink Ticket Offices or Concession Card Replacement Office for assistance. Starting 5 December 2016, 25 temporary counters will be set up across 20 TransitLink Ticket Offices and Concession Card Replacement Offices to ease the activation of cards during the initial launch. There will also be an additional 10 temporary counters set up at selected Community Clubs during the initial period. The list of TransitLink Ticket Offices and temporary booths, with their operating hours, can be found here. The PAssion Silver Concession Card replaces your Senior Citizen Concession Card (purple). Please note that the Senior Citizen Concession Card (purple) will be retained by our Customer Service Officers upon activation of your PAssion Silver Concession Card. We seek your understanding on this matter. If you would like a proxy to help you activate your new PAssion Silver Concession Card, they will have to present their own original NRIC / Passport in addition to the above-mentioned items.

 

13. WHAT SHOULD I DO WITH MY EXISTING SENIOR CITIZEN CONCESSION CARD (PURPLE) WITH AUTO TOP-UP FACILITY?

You may visit any TransitLink Ticket Office or Concession Card Replacement Office with your existing Senior Citizen Concession Card (purple) so that a deferred refund can be filed for you.
For cards that are on Auto Top-Up by Bank GIRO, the remaining travel value/unused pass value on the concession card will be credited to the linked bank account within 14 days.
For cards which are on Auto Top-Up by Credit Card, the remaining travel value/unused pass value on the concession card will be credited to the linked Credit Card account.

 

14. WILL MY NEW PASSION SILVER CONCESSION CARD BE ON AUTO TOP-UP BY BANK GIRO OR CREDIT CARD AUTOMATICALLY?

No. Please re-apply as follows:
(i) For Auto Top-Up by Bank GIRO (for POSB or DBS bank account), you may apply and link your new PAssion Silver Concession Card instantaneously at any General Ticketing Machine.
(ii) For Auto Top-Up by Credit Card, please obtain an application form from any TransitLink Ticket Office or download the application form from the TransitLink website at www.transitlink.com.sg and mail the completed form to TransitLink.
Please note that there will be a processing time of 21 calendar days.

 

15. WHY MUST I GO TO A TRANSITLINK TICKET OFFICE OR CONCESSION CARD REPLACEMENT OFFICE TO ACTIVATE MY PASSION SILVER CONCESSION CARD? WHY IS THE ACTIVATION PROCESS NOT AUTOMATIC?

This is a standard practice for the activation of all concession cards. Having the card holder activate the PAssion Silver Concession Card personally prevents card abuse.

 

16. CAN SOMEONE ACTIVATE THE NEW PASSION SILVER CONCESSION CARD ON MY BEHALF?

Yes. If you would like a proxy to help you activate your new PAssion Silver Concession Card, they will have to present their own original NRIC/Passport, together with your new PAssion Silver Concession Card and your existing Senior Citizen Concession Card (purple) or NRIC for verification.

 

17. CAN I KEEP MY EXISTING SENIOR CITIZEN CONCESSION CARD (PURPLE)?

The PAssion Silver Concession Card replaces your Senior Citizen Concession Card (purple). The Senior Citizen Concession Card (purple) will be deactivated upon activation of the PAssion Silver Concession Card, and will be retained by TransitLink.

 

18. WHERE CAN I TOP UP MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

You can top up your PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) via the following channels:
• TransitLink Ticket Offices
• Concession Card Replacement Offices
• Passenger Service Centres at all Train Stations
• General Ticketing Machines, Top Up Machines, Add Value Machines
• Top Up Terminals at Community Centres (only credit or debit card payment accepted) from end January 2017 onwards
• POSB/DBS and OCBC ATMs
• Selected Locations, e.g. 7-11 and Cheers outlets A convenience fee per transaction may be applicable for some of the above top up modes.

 

The maximum stored value of the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) is $500.

 

19. IT HAS BEEN MORE THAN 2 MONTHS SINCE I SUBMITTED MY APPLICATION BUT I HAVE NOT RECEIVED MY PASSION SILVER CONCESSION CARD. WHAT SHOULD I DO?

You may check your application status via the TransitLink website or Mobile Services app. Alternatively, you can contact TransitLink Hotline at 1800-2255-663, which operates daily from 8am to 6pm (excluding public holidays), for assistance.

 

20. IT HAS BEEN MORE THAN 3 MONTHS SINCE I RECEIVED THE INVITATION PACK BUT I HAVE NOT RECEIVED THE PASSION SILVER CARD (NON-CONCESSION). WHAT SHOULD I DO?

Please call PAssion Card Hotline at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance.

 

21. WHAT SHOULD I DO IF I LOSE MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

 

For PAssion Silver Concession Card:
You can apply for a replacement for your lost card via:
Online
(i) TransitLink website at www.transitlink.com.sg/eservice
(ii) TransitLink Mobile Services app
In Person 
(iii) Visit any TransitLink Concession Card Replacement Office with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. If you would like a proxy to help you apply for a replacement, he/she will have to present his/her own original NRIC / Passport in addition to the above-mentioned items.
Please note that a replacement fee of $13 is applicable.
A loss report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system.
The lost card will be deactivated and would no longer be usable even if found. We will also refund the remaining travel value in your card after the loss report has been filed. You will need to provide your mobile number to the Customer Service Office at the Concession Card Replacement Office, or input your mobile number when applying for the lost replacement via e-Service on the TransitLink website and TransitLink Mobile Services app, to process the refund. You will receive a claim number via SMS to collect your refund at any TransitLink Ticket Office after 7 working days. Should there be any misuse before the card is cancelled, TransitLink will not be liable to issue any refund. Please take note that you will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255. Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon receipt of the card.

 

For PAssion Silver Card (Non-Concession):
Please call PAssion Card Hotline at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance. Alternatively, you may get your lost PAssion Silver Card (Non- Concession) replaced at your nearest Community Club/Centre (CC). Please note that a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks.
You may also approach your nearest CC for assistance to file a request to refund the remaining travel value in your card after the loss report has been filed. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. Should there be any misuse before the card is cancelled, PA will not be liable to issue any refund. You will also have to file a loss report with the National Library Board (NLB) to deactivate your card to prevent any misuse. You may call NLB's helpdesk at 6332 3255.
Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points upon receipt of the replacement card.

 

22. WHAT SHOULD I DO IF MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION) IS DEFECTIVE (WHEN CARD CANNOT BE READ AT THE TRANSIT DEVICES)?

 

For PAssion Silver Concession Card:
If your PAssion Silver Concession Card is defective, you may present the faulty card to the staff at any TransitLink Ticket Office to obtain a Temporary Card.
This Temporary Card comes with a $5 travel value to help you make your way to a TransitLink Concession Card Replacement Office (CCRO) for an immediate replacement and to file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass/Off-Peak Pass (if applicable). The amount will be pro-rated and refunded to you within 10 working days.
Do take note that the Temporary Card is valid for only 10 days. You may also top up the card for use, but adult fares will be deducted. When making your new PAssion Silver Concession Card, the Temporary Card must be returned. If you fail to return the Temporary Card, a $10 fee will be imposed. There will not be any replacement cost for your new PAssion Silver Concession Card if the original card is found to be defective by TransitLink. Otherwise, an $8 replacement fee will be applicable.
Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card in about 5 working days upon receipt of the card.

 

For PAssion Silver Card (Non-Concession):
You may approach your nearest Community Club/Centre (CC) for assistance if your card is faulty. There is no replacement cost if the card is found to be faulty, else a replacement fee of $7.50 will be applicable. The replacement card will be mailed to you in about 3 weeks.
You may also submit your request at the CC to recover any remaining travel value in your card. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. The faulty card will be retained by the CC or TransitLink Ticket Office.
Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card upon receipt of the card.

 

23. WHAT SHOULD I DO IF MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION) IS DAMAGED, E.G. DUE TO WEAR AND TEAR (REFERRING TO PHYSICAL CONDITION OF THE CARD)?

 

For PAssion Silver Concession Card:
For an immediate replacement, you may approach any TransitLink Concession Card Replacement Office with your damaged PAssion Silver Concession Card, original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background.
If you would like a proxy to help you apply for a replacement, they will have to present their own original NRIC/Passport in addition to the above-mentioned items.
You can also file a deferred refund for the remaining travel value and unused period of your Monthly Concession Pass/Off-Peak Pass (if applicable) at the TransitLink Concession Card Replacement Office. The amount will be pro-rated and refunded to you within 10 working days.
Please note that a replacement fee of $8 is applicable.
Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points in about 5 working days, upon receipt of the replacement card.

 

For PAssion Silver Card (Non-Concession):
You may approach your nearest Community Club/Centre (CC) for assistance if your card is damaged. Please note that a replacement fee of $7.50 will be applicable. The replacement card will be mailed to you in about 3 weeks.
You may also submit your request at the CC to recover any remaining travel value in your card. Any remaining value will be refunded to you via bank transfer or to another adult ez-link card after 28 working days. The damaged card will be retained by the CC or TransitLink Ticket Office.
Your TapForMore (TFM) points will be transferred to the replacement card and you can continue earning TFM points on the replacement card upon receipt of the card.

 

24. WHAT ARE THE RELEVANT CHARGES FOR THE PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

 

25. I AM AN EXISTING PASSION CARD HOLDER. WHAT WILL HAPPEN TO MY PASSION CARD AND THE STATUS OF MY TAPFORMORE POINTS WHEN I RECEIVE MY PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

You can continue to use your existing PAssion Card(s) as it can co-exist with your PAssion Silver Concession Card/PAssion Silver Card (Non- Concession). You can also continue to earn and redeem TapForMore (TFM) points on the respective PAssion Cards. However, do note that the PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) offer better benefits in comparison.
You will also not be able to transfer TFM points from your existing PAssion Card(s) to the PAssion Silver Concession/PAssion Silver Card (Non-Concession) nor combine the TFM points earned from the various cards.

 

26. I HAVE RECEIVED THE INVITATION/WELCOME LETTER BY MISTAKE, HOW DO I RETURN IT?

If you have received the invitation pack or welcome letter by mistake, please drop the package into the returned mail section at your mailbox and indicate for the package to be sent back to TransitLink with the following address:
Transit Link Pte Ltd
9 Maxwell Road, #03-02, Annexe A, MND Complex, Singapore 069112

 

27. CAN I REDEEM MY SG50 SENIORS PUBLIC TRANSPORT VOUCHER WITH MY NEW PASSION SILVER CONCESSION CARD?

Yes, you can bring along your SG50 Seniors Public Transport Voucher letter and credit the voucher into your PAssion Silver Concession Card or any other stored value travel card (e.g. ez-link Card, NETS FlashPay Card or any other Concession Card) at any:
• Add Value Machine (AVM+), by placing the PAssion Silver Concession Card or any other stored value travel card on the card reader, selecting the “SG50 Voucher Redemption” icon, and keying in the NRIC number, date of birth and serial number printed on the letter; or
• TransitLink Ticket Office or Concession Card Replacement Office, by presenting the PAssion Silver Concession Card or any other stored value travel card with the letter and NRIC. A list of their locations and operating hours is available on TransitLink website at http://www.transitlink.com.sg. Please be reminded to redeem your SG50 Seniors Public Transport Voucher by 31 December 2016. For more information on redemption of the Public Transport Voucher, please call TransitLink Hotline at 1800-2255-663 or email: feedback@transitlink.com.sg

 

28. HOW DO I START ACCUMULATING TRAVEL SMART REWARDS POINTS WITH MY NEW PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

To start accumulating Travel Smart Rewards (TSR) points with your new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession), you will need to visit the TSR website at https://www.travelsmartrewards.sg/ to register an account with your new card, if you are not already on the programme. For existing TSR participants, you have to update your new card number in the Settings page, under Card Number section. You will be required to cancel your current active card and type in your new 16-digit card number. The new card will need to be used for several commutes before the system can verify its eligibility for the programme. Do note that once you update your new card number, the system will stop receiving trip records from the previous active card.
As your TSR points are linked to your account and not your card, your existing points will not be affected.

 

29. I HAVE REGISTERED MY SENIOR CITIZEN CONCESSION CARD (PURPLE) FOR THE TRAVEL SMART REWARDS PROGRAMME, WHAT SHOULD I DO WHEN I RECEIVE MY NEW PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

Firstly, you should check if you have any unredeemed rewards in your Senior Citizen Concession Card (purple) at any Add Value Machine (AVM+) or TransitLink Ticket Office. If you do, proceed to redeem them before you activate your new card.
Next, visit the Travel Smart Rewards (TSR) website at https://www.travelsmartrewards.sg/ to update your new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) number in the Settings page, under Card Number section. You will be required to cancel your current active card (existing purple Senior Citizen Concession Card) and type in your new 16-digit card number. The new card will need to be used for several commutes before the system can verify its eligibility for the programme. Do note that once you update your new card number, the system will stop receiving trip records from the previous active card.
As your TSR points are linked to your account and not your card, your existing points will not be affected.

 

30. HOW DO I TRANSFER MY TRAVEL SMART REWARDS VOUCHERS TO MY NEW PASSION SILVER CONCESSION CARD/PASSION SILVER CARD (NON-CONCESSION)?

Scenario 1: TSR reward voucher has already been credited to the existing Senior Citizen Concession Card (purple) and the card has been blocked or expired
Firstly, you will need to log in to the TSR website at https://www.travelsmartrewards.sg/ to update your new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) number in the Settings page, under Card Number section. You will be required to cancel your current active card (purple Senior Citizen Concession Card) and type in your new 16-digit card number.
Thereafter, please write in to our TSR email at team@travelsmartrewards.sg to request for the transfer of reward vouchers to your new card. You will need to provide the card numbers of both the existing Senior Citizen Concession Card (purple) and the new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) in the email. After successful verification, we will transfer the unredeemed rewards from your existing card to the new card within 7 working days.

 

Scenario 2: TSR reward has not been credited to the existing Senior Citizen Concession Card (purple)
TSR rewards are credited to participants’ active cards in the 1st week of each month (i.e. rewards for the month of December 2016 will be credited in the 1st week of January 2017). Hence, you will need to update the details of your new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) before the last day of the previous month (i.e. 31 December 2016) in order for the vouchers to be credited into your new card. To do so, you will need to log in to the TSR website at https://www.travelsmartrewards.sg/ to update your new card number in the Settings page, under Card Number section. Should you miss the cut-off date, the rewards will be credited to your existing Senior Citizen Concession Card (purple). If you have refunded your existing Senior Citizen Concession Card (purple), you will need to write in to our TSR email at team@travelsmartrewards.sg  to request for the transfer of rewards to your new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession). You will need to provide the card numbers of both the existing Senior Citizen Concession Card (purple) and the new PAssion Silver Concession Card/PAssion Silver Card (Non-Concession) in the email. After successful verification, we will transfer the unredeemed rewards from your existing card to the new card within 7 working days.

 

31. WHO CAN I CONTACT SHOULD I HAVE FURTHER QUERIES?

For PAssion Silver Concession Card matters, you can contact TransitLink Hotline at 1800-2255-663. For PAssion Silver Card (Non-Concession) matters, you can contact PAssion Card Hotline at 6225 5322. Both hotlines operate daily, except Public Holidays, from 8am to 6pm.

 

(Updated as of 30 November 2016) 

1. WHAT IS THIS NLB AND PASSION CARD TIE-UP ABOUT?   

We are allowing all PAssion ez-link Card Holders (Singaporeans and PRs only) to be upgraded to Partner Membership free of charge from 1 Aug 2011.  The expiry date of your Library Partner Membership will be aligned with the expiry date of your PAssion ez-link Card Membership.

  

2. WHO ARE THE PASSION CARD SUPPLEMENTARY MEMBERS? AND HOW CAN THEY ENJOY NLB PARTNER MEMBERSHIP?

Supplementary Membership (where the card is not issued) is only applicable to the Principal Card Member's children who are below 18 yrs old and they can be registered with the Principal Card Member at no cost. However, the child will not get his/her own PAssion ez-link Card but he/she will share the use of the Principal PAssion ez-link Card which entitles him/her to discounts for courses/activities at CCs/PA outlets. If the child wishes to enjoy the NLB Partner Membership, he/she will need to apply for a PAssion ez-link Card at $10 as the card is required for borrowing of items from the library.

  

3. WHAT ARE THE BENEFITS OF THE NLB PARTNER MEMBERSHIP?

NLB Partner Membership entitles PAssion ez-link Card Holders to borrow TEN (10) library items, comprising a maximum of FOUR music scores/audio-visual materials from the lending section of the libraries.

 

4. DO I NEED TO PAY FOR THE NLB PARTNER MEMBERSHIP? HOW DO I SIGN UP FOR THE NLB PARTNER MEMBERSHIP?

It is free of charge for all Singaporeans/Singapore PRs PAssion ez-link Card Holders. For PAssion ez-link Card Members who sign up from 1 Aug onwards, you will be automatically registered as a NLB Partner Members. For existing PAssion ez-link Card Holders who signed up before 1 Aug 2011, as long as you have a PAssion ez-link Card, you will be entitled to a free upgrade to NLB Partner Membership. Please proceed to any of the 24 Public Library branches to upgrade your library membership to NLB Partner Membership. You will need to bring your PAssion ez-link Card and Photo ID with NRIC (for example: NRIC/Passport/Student ez-link/SAF11B/Driver's license) to verify your personal details.

  

5. I AM A PR AND I AM NOT AN NLB MEMBER. DO I HAVE TO PAY $10.50 TO THE LIBRARY FIRST TO ACTIVATE MY NLB MEMBERSHIP BEFORE I CAN GET MY UPGRADE TO THE PARTNER MEMBERSHIP?

For PRs who are PAssion ez-link Card Holders, you are not required to pay $10.50 to be a Library member. As long as you have a PAssion ez-link Card, you will be entitled to a free upgrade to NLB Partner Membership. Please proceed to any of the 24 Public Library branches to upgrade your library membership to NLB Partner Membership. You will need to bring your PAssion ez-link Card and photo ID with NRIC for example: NRIC/Passport/Student ez-link/SAF11B/Driver’s license/NTUC Link to verify your personal details. And, for those who sign up from 1 Aug onwards, you will be automatically registered as an NLB Partner Member. However, if you wish to borrow books immediately, you may wish to pay the $10.50 NLB fee to activate the basic borrowing privileges (6 items – 4 books + 2 AV items) as the PAssion ez-link Card will only be mailed to you in about 4 weeks.

  

6. I AM A FOREIGNER WITH PASSION EZ-LINK CARD. CAN I ENJOY THE NLB PARTNER MEMBERSHIP FOR FREE AS WELL?

Currently, NLB Partner Membership is applicable for PAssion ez-link Holders who are Singaporeans and PRs only. For foreign members, you will have to pay the NLB Partner Membership fees (please visit www.pl.sg site for more details).

  

7. I HAVE A FEW PASSION EZ-LINK CARDS (BLACK, SILVER, CO-BRAND CARDS ETC). AM I ENTITLED TO NLB PARTNER MEMBERSHIP PER CARD?

We only allow 1 NLB Partner Membership per PAssion ez-link Card Holder (regardless of type, e.g. Civil Service College, Grassroots, Basic) based on your NRIC as the unique ID. Regardless of the number of PAssion ez-link Cards you have, you are entitled to only 1 NLB Partner Membership.

   

8. I HAVE THE OLD WAVY BLACK PASSION CARD? AM I ENTITLED TO THIS NLB PARTNER MEMBERSHIP?

If you are still holding the old PAssion Card, please proceed to any Community Club to upgrade to the PAssion ez-link Card (membership renewal/upgrading fees applies) and you will enjoy the NLB Partner Membership.

  

9. CAN I SHOW MY PASSION CARD RECEIPT AS PROOF IN ORDER TO ACTIVATE THE NLB-PA PARTNER MEMBERSHIP?

No. You will need to show the actual PAssion Card before we can upgrade the NLB-PA Partner Membership.

  

10. CAN I EMAIL OR CALL TO ACTIVATE MY NLB PARTNER MEMBERSHIP?

No, you will have to come in person to the library counter for verification before we can activate the NLB Partner Membership.

   

11. CAN I USE THE EKIOSK OR DIGITAL LIBRARY ACCOUNT TO ACTIVATE MY MEMBERSHIP?

No, you will have to come in person to the library counter for verification before we can activate the NLB Partner Membership.

  

12. WHY DO YOU NEED MY NRIC? SHOULDN'T MY PASSION EZ-LINK CARD SUFFICE?

We seek your kind understanding that we have to verify with your library compliant card (for example: NRIC/Passport/Senior or Student ez-link/SAF11B/Driver’s license/NTUC Link) as the PAssion ez-link Card does not have your photo on it.  We are safeguarding your interests by doing due diligence to prevent unauthorized use of your PAssion Card.

  

13. DOES THIS PASSION EZ-LINK PRIVILEGE EXTEND TO THE NLB DIGITAL LIBRARY?

No. It only applies to physical library items located in the library. For ebooks, you will need to sign up for NLB Digital Library (which is a separate registration from the physical library sign up).

  

14. CAN I ASK SOMEONE ELSE TO UPGRADE MY NLB PARTNER MEMBERSHIP FOR ME?

Yes, you can. But you must write a simple authorization letter authorizing your proxy to activate your PAssion ez-link Card for you. You will need to provide your PAssion ez-link Card and NRIC/Passport to your proxy for activation. Staff will verify the proxy’s NRIC against the authorization letter before activating your PAssion ez-link Card (after checking that the NRIC and PAssion ez-link Card matches).

  

15. MY CHILDREN (WHO ARE BELOW 15 YEARS OF AGE) HAVE THEIR OWN PASSION EZ-LINK CARDS; CAN THEY ACTIVATE THE NLB PARTNER MEMBERSHIP ON THEIR OWN?

For children under 15 years of age, who are PAssion ez-link Card Holders, the verification process is the same as per current NLB policy (for children without NRIC, we will need parent’s authorization – birth certificate and one of the parents’ NRIC before we can activate the NLB Partner Membership).

  

16. CAN I CHOOSE NOT HAVE THE NLB STICKER ON MY CARD? IT LOOKS OUT OF PLACE. 

NLB is partnering PA on this joint promotion and as a co-partner; we will need to place the NLB sticker on the PAssion ez-link Card for existing members (as a temporary measure).  All new PAssion ez-link Cards will have the NLB logo printed. We seek your kind understanding in this matter.

  

17. I LOST MY PASSION EZ-LINK CARD. CAN I REPORT THE LOSS AT LIBRARIES?

You will need to report the loss of the PAssion Card at both the library and PA. You can call the PAssion Card Hotline at 6225 5322 or email passioncardCS@wirecard.com to report damaged, lost or stolen card. The NLB hotline is 6332-3255 or email helpdesk@nlb.gov.sg for lost or stolen cards.

  

18. WHY IS THE PROCESS SO TROUBLESOME? WHY CAN'T I JUST REPORT LOST AT 1 POINT?

Currently, PA and NLB have separate computer systems and the library will need to block your library membership while PA will need to block the PAssion ez-link Card Membership and other applications. We seek your kind understanding in this matter.

  

19. I LOST MY OLD PASSION EZ-LINK CARD AND I MADE A NEW ONE WITH A NEW EXPIRY DATE. WHAT IS MY NLB PARTNER MEMBERSHIP EXPIRY DATE?

It will be automatically updated to the new PAssion ez-link Card expiry date.

  

20. I HAVE A FEW PASSION EZ-LINK CARDS. WHICH EXPIRY DATE WILL YOU FOLLOW?

We will take the expiry date of your latest card.

  

21. I AM CURRENTLY A NLB PREMIUM PLUS MEMBER. CAN I ENJOY THIS NLB PARTNER MEMBERSHIP AFTER THE EXPIRY OF MY NLB PREMIUM PLUS?

Yes, you can.  Please produce your PAssion ez-link Card after the expiry of your NLB Premium Plus Membership and we will activate your NLB Partner Membership.

 

22. CAN I USE MY PASSION EZ-LINK CARD TO COLLECT BOOK/AV RESERVATIONS?

Yes, you can but staff may request for additional verification as and when necessary (e.g. the name reflected on the PAssion Card does not match Webcirc).  This is to prevent misuse of your card (in the event that someone picks it up etc).

  

23. CAN I USE MY PASSION EZ-LINK CARD TO PAY FINES?

Yes you can. You can pay at the counter, ekiosks or online at www.pl.sg.

 

24. I APPLIED FOR NLB PARTNER MEMBERSHIP BEFORE 1 AUG? CAN I GET A REFUND FROM THE LIBRARY? 

No, there is strictly no refund for membership signed up before 1 Aug.

  

25. MY BARCODE FOR PASSION EZ- LINK CARD HAS FADED AND IT CAN'T BE SCANNED. WHAT CAN I DO? 

You can apply for a replacement card at any of the Community Clubs at $7.50 per card.  Alternatively, you can use any library compliant card to continue to borrow books while awaiting your replacement PAssion ez-link Card.

  

26. CAN I USE OTHER FORMS OF IDENTIFICATION WITH NRIC NUMBER TO ENJOY THE PRIVILEGES OF A NLB PARTNER MEMBER AFTER I REGISTER MY PASSION EZ-LINK CARD? 

Yes, you can but the identification must be a library compliant card (e.g. NRIC/Passport/Senior or Student ez-link/SAF11B/Driver’s license/NTUC Link).

   

27. HOW DO I SUBMIT MY FEEDBACK? 

You may submit your feedback to either PAssion Card Hotline at 6225 5322 or email passioncardCS@wirecard.com. The NLB hotline is 6332-3255 or email helpdesk@nlb.gov.sg.