GET PROFESSIONAL: HOW TO HAVE DIFFICULT CONVERSATIONS
||27 February 2020 (Thu)
||6:30 PM - 8:30 PM
||Programme Zone, Clementi Public Library
Often, the only thing worse than having a difficult discussion, is not having one at all. To help you understand and prepare for difficult discussions, this workshop focuses on understanding and learning why and when difficult conversations are needed, and provides you with tools to manage your own difficult discussions.
We cover topics such as getting the sequence of the discussion right, managing the place and space and how to actively listen and ask the right questions. This workshop will also introduce you to a conversational model that you can apply to all difficult discussions, and learn what to do when things go wrong.