FAQs on PAssion Card mobile applications

1. DO I NEED TO PAY FOR THE APP AND WHO SHOULD DOWNLOAD THE APP?

The PAssion Card Mobile Apps (beta version) developed by the People's Association (PA) is available for free download for iPhone and Android users via the App Store and Google Play Store.  

If you are a PAssion Card Member and would like to receive the latest PAssion Card promotions and/or offerings or simply wish to find out more about PA offerings like recommended courses, you should download the App(s).
 

2. WHY DO I NEED TO LOGIN VIA SINGPASS?

Login via SingPass is required for authentication purposes. 
 
Once you have successfully logged in via SingPass, you are required to enter your username and password. This will be a one-time set-up. Thereafter, you can choose to login either via your username or SingPass. 
 
[Note 1: Users who had set up their profiles/ usernames in the earlier versions of the App(s) are required to go through the above step and re-enter their username/ password. Availability of usernames is on a first-come first-served basis. 2) For foreigners holding on the PAssion POSB Debit Card, authentication via SingPass is currently unavailable.]
 

3. WHY DO I NEED A PROFILE?

A profile is required in order for you to participate in the Contests & Quizzes, download exclusive E-Coupons and retrieve your PAssion E-Card(s) as these features are exclusively for PAssion Card Members.  

4. WHAT FIELDS CAN I CHANGE AFTER SETTING UP MY PROFILE?

The only editable fields are your email address, mobile number and password.
 

5. WHAT IF I WOULD LIKE TO CHANGE MY USERNAME AFTER SETTING UP MY PROFILE? 

A change in username would require the termination of your existing user profile. In such instances, you can email to PAssionCard@pa.gov.sg with your request (together with your name, username, NRIC and contact numbers) and our administrator would proceed with the termination. Upon successful termination, you can then proceed to re-register a new user profile. 
 

6. WHY CAN'T I SET UP MY PREFERRED USERNAME? 

You can decide on your preferred username. In the event a username is already in use, you would be prompted with the message “Username exists” and have to decide on another username.
 

7. IF I HOLD MULTIPLE CARDS, CAN I SET UP SEPARATE PROFILES?  

Regardless of the number of physical cards you hold, you can only set up one profile. As a user, you have the option of selecting one of your PAssion E-Cards to be displayed as the main E-Card within the App should you have more than one physical card. 

8. WHAT IS THE PURPOSE OF THE PASSION E-CARD?

(i) PASSION CARES
PAssion CARES, a new initiative by PA, was launched in July 2018. With a tap of your PAssion Card at selected PA community events, you will earn 7.5 TapForMore (TFM) points while another 7.5 TFM points will be contributed to various community projects benefitting the underprivileged in the community. Instead of tapping your physical PAssion Card, you can opt to scan the QR code tied to your PAssion E-Card to participate and support this initiative. For more information on this initiative, please click here.

[Important Note: The TFM points accumulated can be used to offset purchases at Cold Storage, Giant and Guardian stores.  For redemption of TFM points at Cold Storage, Giant and Guardian stores, a physical card is still required to be presented at the cashier check out counter.]

(ii) “FLASH CARD” PRIVILEGES
For our merchants who accord privileges by the “flash card” concept, you can choose to present the PAssion E-Card instead of the physical card as a form of PAssion Card membership identity. We expect the frontline staff of these merchants to take some time to familiarise themselves with this newly introduced PAssion E-Card. Do bear with us should there be some hiccups. 

9. I AM HOLDING ONTO A FEW PASSION CARDS. AT TIMES, THE PERKS ARE DIFFERENT. AM I ABLE TO SELECT THE CARD TO BE DISPLAYED?

Under “My E-Card”, you can swipe to the card you wish to display. 
 

10. WHAT IS IN THE QR CODE?

The QR code contains the CAN number which is the 16-digit number found at the back of your physical card.

11. CAN I SELECT THE QR CODE TO BE DISPLAYED?

Yes. Under “My E-Card”, you can swipe to your preferred PAssion e-Card and tap on it to display the corresponding QR code.

[Important Note: TFM points accumulated in one PAssion Card cannot be transferred to your other card(s). ]
 

12. WHAT HAPPENS TO THE PASSION E-CARD IF I RENEW MY MEMBERSHIP? 

The card information will be updated backend and reflected in your app profile automatically. You will be required to re-select the PAssion E-Card to be displayed as the default e-card within the app should you have more than one membership card. 

13. WHY DO I NEED TO DOWNLOAD THE UPDATES FOR THE APP? 

New features and functionalities will be added to the App on a regular basis and downloading the updates would allow you access to these new features and functionalities.

14. WHY DOES IT SEEM THAT THE LIST OF COURSES REFLECTED WITHIN THE APP IS INCOMPLETE? 

Only recommended courses for the week are added onto the list. For the complete list of courses offered by People's Association, please visit http://www.onepa.sg
 

15. HOW DOES THE E-COUPON WORK AT THE PARTICIPATING MERCHANT?

All you need to do is to download and flash the downloaded E-Coupon at the participating merchant to enjoy the privileges and discounts stated on the E-Coupon. As our E-Coupons are only redeemable once, please only redeem and submit the request at the point of purchase.

16. HOW CAN I SEND MY FEEDBACK ON THE APP?

You may send your feedback via the “Feedback” tab within the App.